Fiber Internet FAQs

Get answers to all of your Fiber Internet questions.

Installation FAQs

Q: How long does it take to get the service installed?

On average, it takes 5-7 business days from the time that you place the order to the installation date.

Q: Who preforms the installation?

AT&T technicians are contracted to do our installations.

Q: Do I need to supply the modem/router equipment to the technician?

No. The technician will come prepared with all of the equipment that they need to complete the installation, this typically includes a combination modem/router device and a Fiber ONT device.

Q: Do I pay the technician for the installation when they get to my site?

No. We will charge you for the installation and the first month of service when you sign up for the service.

Q: Do I have to be on site for the installation?

You or an on-site contact, 18 years of age or older, will need to be on site to provide the technician with access to the business. The person whose name is on the order does not have to be the person who is on site for installation. If there is a different on-site contact, please add their information on the sign up form or contact our ordering team after the sign up is complete.

Q: When can installations be scheduled?

We can schedule installations Monday-Friday from 8 AM-10 AM, 10 AM-12 PM, 12 PM-2 PM, and 2 PM-4 PM.

In some areas the installation timeframes may need to be wider windows - typically 8 AM- 12 PM and 12 PM - 4 PM.

Q: Are weekend/holiday installations available?

No.

General Questions

Q: Is the data usage truly unlimited?

Yes. We do not throttle or limit your data usage with our Fiber plans.

Q: Who do I call if I am having trouble with my internet?

Contact our Technical Support Team. We have 24/7 support, and one of our technicians located in our Toledo Ohio office will be happy to assist you.

Q: When does TOAST.net start billing for services?

We will start billing you for your service on the date that your installation is completed.

Q: How do I pay for services?

TOAST.net automatically bills for services on the 1st of each month, using the billing method that you signed up for services with.

If you would like to change your billing method please visit the TOAST.net My Account area.

Additional Services

Q:Are static IPs available?

Yes, they are $40 and must be added when you submit your order. Be sure to confirm that they have been added with our order team.

Q: Do you provide other business services?

Yes! We provide website design and hosting, business email, and have a suite of managed services. If you're interested in any of these services, reach out to our ordering department and they will have an account manager get in touch with you!

Terms of Service Questions

Q: What do I do if I move or need service at a second location?

Please contact us and be sure to provide the new address. We can provide our services nationwide, so there is a good chance that we will be able to provide services to you at your new/second location! You can also submit a move request through your "My Account" area!

Q: Is the monthly pricing promotional?

Our pricing is not promotional.

Q: Do I need to return my modem if I cancel services?

No, you will not need to return the modem.